Contact Dealbase
Sales and trial questions get a reply within one business day.
- Email: hello@dealbase.com
- Phone: +1 (512) 843-6070, Monday to Friday, 9am to 6pm Central Time
- Office: 4517 Cedar Bend Drive, Austin, TX 78723, United States
Send a message
Response times, measured
- 100% of sales enquiries answered within one business day, measured monthly, from the Dealbase product telemetry report (2025), measured across around 1,200 customer accounts.
- 92% of support tickets answered inside four business hours, from the Dealbase product telemetry report (2025), measured across around 1,200 customer accounts.
- 74% of trial questions resolved on the first reply, from the Dealbase product telemetry report (2025), measured across around 1,200 customer accounts.
- 58% of new customers arrive by referral, so most first calls start warm, from the Dealbase product telemetry report (2025), measured across around 1,200 customer accounts.
How these figures are measured
Benchmark figures come from the annual Dealbase survey of 412 B2B sales teams, run each January across company sizes from 10 to 200 seats and weighted so no industry dominates the sample. Telemetry figures are medians across around 1,200 customer accounts, drawn from anonymised product usage data with no account identifiable in the published numbers. Where a case study is quoted, the customer computed the figure from their own Dealbase reports over a named period and signed it off before publication. Dealbase publishes the method beside every number so a buyer can check the claim, repeat the calculation on their own data after adopting the product, and compare their first-quarter results against the same baseline the survey uses.
Which channel to pick
Sales questions, plan changes and trials go to hello@dealbase.com or the form above. Support for a live account runs in-app so the ticket carries your account context. The office on Cedar Bend Drive in Austin takes visits by appointment.
Tools and standards Dealbase works with
Email and calendar sync covers Google Workspace and Microsoft Outlook, including shared inboxes and Google Calendar scheduling. Notifications post to Slack channels and Microsoft Teams. Zapier connects Dealbase to more than 40 finance and messaging tools, including Stripe Billing, QuickBooks Online and Twilio SendGrid, and signed agreements flow back from DocuSign. Recordings from Zoom Meetings attach to the deal timeline. The REST API and webhooks run on OAuth 2.0, data is encrypted with TLS 1.3 in transit and AES 256 at rest, and hosting runs on Amazon Web Services in the United States. Compliance covers SOC 2 Type II and GDPR, with SSO and SCIM provisioning on the Enterprise plan. Alongside the product, founders Priya Nair and Marcus Feld publish the Pipeline Benchmark every January from the company office on Cedar Bend Drive, and customers such as Meridian Freight and Brightwave Media contribute the case studies. Finance teams reconcile through Xero Accounting where QuickBooks Online is not in use.